About the role
Tutormax is looking for an Admissions Counsellor Trainee to handle enquiries from parents, understand each student’s requirements, explain suitable Tutormax programs, conduct structured consultations, and support families through the enrolment process. This is a full-time remote trainee role for freshers and early-career candidates who are confident communicators and want practical experience in admissions counselling and education sales. You will speak with interested parents over calls, WhatsApp, and online consultations; recommend the right program based on the student’s grade, subjects, and learning needs; answer questions; present pricing and class structure clearly; and take ownership of follow-ups until enrolment or closure. The trainee period is up to 2 months. Continuation after the first month will depend on performance. Strong performers may transition into a full-time Admissions Counsellor role with higher fixed compensation and incentives as they take on greater responsibility and demonstrate consistent results.
What you’ll do
- Speak with interested parents over calls, WhatsApp, and online consultations.
- Understand the student’s grade, subject requirements, learning needs, and goals.
- Explain Tutormax programs, pricing, and class structure clearly and recommend the most suitable option.
- Conduct and schedule structured parent consultation calls.
- Handle common questions, concerns, and objections professionally.
- Follow up consistently with interested parents and support them through enrolment or closure.
- Maintain accurate lead notes, follow-up updates, and outcomes in the CRM.
- Coordinate with tutor operations when tutor matching, availability, demos, or tutor interactions are required.
- Ensure assigned leads are handled on time and do not remain unattended.
- Work towards consultation, enrolment, and conversion goals while maintaining a helpful parent experience.
What we’re looking for
- Strong spoken Hindi and English.
- Comfortable speaking professionally with parents over phone and video calls.
- Good listening, communication, and need-discovery skills.
- Ability to explain programs and pricing clearly and handle follow-ups and objections.
- Ability to learn quickly and improve based on feedback.
- Professional, reliable, organised, and responsive approach to work.
- Personal laptop, stable internet connection, and a suitable environment for professional calls.
- Full-time availability throughout the trainee period, without regular college, another job, or other commitments during working hours.
- Freshers may apply.
- Previous experience in sales, admissions counselling, customer support, telecalling, or EdTech is preferred but not mandatory.
What you’ll get
- ₹6,000 monthly stipend plus performance-based incentives.
- Structured 3-day assessment and training before joining the trainee program.
- Hands-on experience in parent consultations, education sales, lead follow-ups, objection handling, and CRM discipline.
- Regular feedback and practical coaching to improve consultation and conversion skills.
- Continuation after the first month based on communication quality, consultation handling, follow-up discipline, CRM accuracy, reliability, responsiveness, improvement after feedback, and conversion performance.
- Strong performers may transition into a full-time Admissions Counsellor role.
- Opportunities for higher fixed compensation and incentives as responsibility and consistent performance increase.
- Experience working with real parent enquiries in a fast-moving education technology company.
Sales assessment · 5 minutes
5-Minute Admissions Consultation Video Assignment
Assume you are speaking with the parent of a Class 10 CBSE student who has enquired about online Maths tuition.
Lead context:
- The student is average in Maths and struggles with some concepts.
- The parent wants better board-exam preparation.
- The parent is comparing several tuition options and has not decided yet.
- Their main concerns are teaching quality, personal attention, improvement, and whether the program is worth the price.
About the Tutormax 1:1 Maths Program:
- Live online one-to-one Maths classes with a dedicated tutor.
- Teaching based on the student’s current level and weak areas.
- Concept clarity, regular practice, homework, and feedback.
- Progress tracking and board-exam-focused preparation.
- Flexible class frequency based on the student’s requirements.
- A more personalised alternative to large group tuition batches.
Treat the video as a real conversation with the parent, not a presentation or memorised advertisement.
0:00–1:00 — Understand the Parent
Start naturally. Understand the student’s current performance, struggles, desired improvement, and whether the requirement is regular tuition, board preparation, weak-topic improvement, or something else. Do not immediately pitch Tutormax.
1:00–2:00 — Identify the Main Problem
Briefly explain what the student needs, such as individual attention, concept clarity, regular practice, accountability, or a structured board-preparation plan. Show that you understood the parent’s concern before explaining the program.
2:00–4:00 — Explain the Tutormax Program
Connect one-to-one attention, level-based teaching, weak-area improvement, practice, feedback, progress tracking, and structured board preparation to the student’s needs. Do not simply list features.
4:00–5:00 — Handle the Parent and Move to the Next Step
Assume the parent says: “This sounds good, but I am still checking a few other tuition options.” Respond naturally without pressure, address the hesitation, reinforce fit, ask an appropriate follow-up question, and move towards a consultation, discussion, or session.
We are not looking for a perfect script. Speak as if you are actually talking to a parent.
What we evaluate
- Communication confidence
- Ability to understand the parent’s requirement
- Conversation structure
- Explanation of value
- Ability to handle hesitation
- Ability to move the conversation towards a clear next step